Leading internet consultancy AMAS (www.amas.ie) has a vacancy for a Researcher. AMAS provides digital strategy, research, content, marketing and related services to corporate, public sector, professional services and high-potential clients
AMAS is the publisher of State of the Net, the quarterly bulletin on online trends. In 2009, AMAS initiated and funded the Ideas Campaign (www.ideascampaign.ie) the independent citizens’ initiative for Irish economic renewal and recovery.
The successful candidate will work under the direction of AMAS directors and senior staff and will fulfil a range of research tasks such as:
- Helping to plan and scope the research requirements of different client projects
- Planning and assisting in fulfilling the audience research elements of client projects, using a range of different methodologies (such as surveys, interviews, focus groups and user testing)
- Conducting sectoral or competitive analyses as well as gathering and analysing relevant online marketing data (in areas such as search, localisation, social media, mobile and email)
- Distilling and analysing data on the performance of client websites and other channels, using analytics software, other tools and different methodologies
- Researching and providing recommendations on site technologies and solutions for search, email, social media and other forms of online marketing
- Providing inputs into key strategic recommendations and the creation of project outputs, such as reports, presentations, guidelines and action lists
- Providing hands-on support to clients in the execution of the recommendations
- Conducting primary research and collating the inputs for State of the Net, as well as contributing to the AMAS blog and our Twitter stream (@AMASinternet)
- Be passionate about the internet and be active across social media on a personal and possibly a professional basis
- Preferably have a relevant third level qualification such as online marketing, eCommerce or general marketing, communications or PR
- Have experience of conducting similar research tasks for an existing or previous employer and/or as part of a third level or other educational programme
- · Be highly analytical and demonstrate keen attention to detail and the ability to work effectively across multiple projects
- Be familiar with online marketing tools and technologies
- Preferably have experience of devising and implementing online marketing campaigns (search, social media, email, for instance) using a blend of different channels and tools, in either a professional or personal capacity
- Have excellent client liaison, project management, and communications skills
AMAS would like to hear from candidates currently working in online marketing or research roles, as well as from “career changers” and recent graduates. While having a preference for a candidate with relevant experience who can make an immediate contribution to fulfilling project requirements, we are open to recruiting an individual who can demonstrate enthusiasm and an ability to add value within a short timeframe to client projects. We are committed to providing both formal and informal training to the successful candidate.
Please apply by submitting a brief letter outlining why you believe you are suitable for this role (by reference to the role description and the candidate requirements) along with your CV to email@example.com by 4pm on Friday 24 June.
In this post I get more than a little ranty about my pet internet peeves and Darren decides to throw in his tuppenceworth too. However, on a positive note, I do share some useful resources and content. I wonder finally is it time to resurrect Feedback Friday?
A tweet I saw from Michele Neylon in Blacknight and another from Ann Donnelly of O’Mahony Donnelly eBusiness reminded me of one of my personal online pet peeves. They were both complaining about sites that did not work if you left out the “www” e.g. iia.ie versus www.iia.ie. It’s a little thing I know but I did title this post as being about my pet online peeves!
Will I go on? Okay a little venting! Another one that drives me a little more bonkers than I am already is Out of Office emails that begin with Re: + my subject line. This means that I have to check them just in case you have replied to my email. Not a problem when it’s an individual one to one email but when you send to a list of over 6000 as we do with the Digital Digest it can become a bit of a chore. I know, I know that not everyone has control over how this works on their email but are you sure you can’t fix it on your email?
On the subject of email, I am asking you now to check your signature and make absolutely sure that you include a contact phone number at the very least after you sign off on every email, even then ones that only say “Grand fine with me.”
Whatever about not including your phone number on every sign-off a registered company in Ireland is required by law to include certain details on their website (See Information Leaflet No.7 on the CRO website). It is best practice to include as much detail in your contact page as possible. We also use Meebo (see on the right) to allow people to contact us live. With the recent news that Google will be including negative/ positive reviews in their search algorithms wouldn’t you prefer that people contact you one to one with their complaint rather than write an online review that is negative about your customer service rather than focussing on your exemplary product? (Thanks Christophe Bernigaud for the link!)
On a slightly more serious note I abhor websites that rip off content. Obviously we’ve all discovered through Google Alerts that some blog somewhere has wholesale copied and pasted our blog content as part of some weird link farming activity (SEO specialists – help me out on this one!) but it’s clear that this is fairly automated and it won’t take long for the host of the free blogging platform to shut them down. What bugs me is when legitimate businesses copy and paste content from other sites, maybe write a prefacing paragraph and sometimes include a link back to the original post. A couple of blogs I have seen recently have done this and I am racking my brain trying to work out if they think this is okay. Yes by all means quote salient points from the content you have read online but please reference and link to it properly. This one particular blog I had ocassion to visit had really good content and I was thinking, “This guy is wasted here: his content is gold!” It was only after day 5 of 5 of top-quality content that a link back to the original article that I realised it was a word for word match. There’s a name for this and it’s copyright infringement and even if the law can’t help you, by Nelly, the internet will. Another give away on a different blog was the fact that the blogging software garbled the pasted text, displaying the HTML code for special characters (eg á). Nobody types that stuff by accident… I presumed the worst and thought, “Poor show, chaps!”
On a more positive note I read a great blog post recently entitled “Things You Should Do Immediately After Launching a Website” which will have food for thought and some actionable items for nearly everyone who is responsible for a website. (Hat Tip to DeepSpin for that one!)
When my colleague Darren, our events & training manager, realised I was writing this post he sent me an email with his pet peeves for your enlightenment. We’re easily ticked off, aren’t we?
Websites that automatically play music or videos. It’s not helpful – I know how to click play! It’s more likely to make me close your page rather than sit and listen to your new song/advertising spiel/video introduction…
Flashy, sparkly, slow-loading homepages. Chances are, I’m just looking for your email address. Don’t make me wait two minutes to see your actual content. Close page, move on.
Websites that don’t actually tell me what the company does. Is it so hard to include a short paragraph telling me what you do? Where’s your About Page?
Pop-up ads. Do I really need to elaborate on this one?
Not knowing the difference between you’re and your.
Typos in generel. Peopel, we live in de age of Splelchek, use it.
Sites that are incompatible with my Mac. This makes me sad and it makes your website useless to me.
I’m done (for now)
Regular readers of this blog will remember a feature I ran on a Friday for a good while called Feedback Friday. It was intended to help companies get some ideas about areas in their sites (their own or clients’) that needed improvement. Well Darren reckons it’s time we resurrected this feature. So if you are a member of the IIA and you would like some constructive feedback about your website or an element of your site or a client’s site please email details to me and we’ll kick off again.
Last year I delivered a special virtual hamper to all of our members. I said it would be annual so the time has come again to gather up all your goodies and share them with your fellow members. Your gift can be a discount on a product or service, an hour consultation, a free trial, whatever you would like – just use your imagination.
Send your special offer to members at iia dot ie before Friday 4th December at 5pm and I’ll wrap it up, shake some elve dust on it and send it on it’s merry way.
This month’s Digital Digest went out this week. It’s just under a year now since we’ve been using the Newsweaver system and we are really happy with it. It was especially useful while we were organising Congress as we had different groups involved in different ways: speakers, shortlistees, demonstrators and, of course, delegates. It really helped smooth some of the processes of communicating important information about Congress.
So it is with dismay that I read in my Campaign Monitor ezine (and about 2 seconds later in an email from IIA Member Pixel Design – thank you very much!) that Microsoft are planning to go ahead with their plan to use “the crippled Word rendering engine to display HTML emails in Outlook 2010” as Campaign Monitor and The Email Standards Project put it.
I think Microsoft are doing lots of great things and I love and use some of their products regularly and happily. But I also love my ezines. I’ve been writing ezines for about eight years now and trying to keep up to speed on what works and what doesn’t in email. I know that many of the beautiful email newsletters that we see today came about from painstaking developing and care for cross platform/ browser/ email client compatibility. Email marketing can be really effective but it has to be able to relate visually to everything else a company produces online. It must reinforce that relationship so that even if a subscriber signed up on your site a week, a month or more previously, they will instantly recognise your brand and style in their inbox no matter what email client they use. You can read another interesting perspective on this issue on Long Zheng’s Blog who points out that while Outlook 2010 may have problems there are other email clients that are equally questionable when it comes to HTML rendering. If you do any sort of communication with your clients via email you should care about this issue and if you use Twitter you should add your voice to the campaign at fixoutlook.org
And if you aren’t emailing your clients em… right. I don’t know what to say to you. Try this for starters maybe?
Wednedsay 22nd April, Dublin – The Irish Internet Association (IIA) launched "Join the Conversation: The Guide to Blogging for Business" at a breakfast briefing in Dublin on April 22nd 2009.
This essential guide for Irish businesses is available to download from the Resources section of the IIA website from April 22nd 2009.
It includes sections
- explaining the fundamentals of blogging;
- investigating why businesses are adding blogging to their communications and marketing strategies;
- analysing the results from a survey of Irish business bloggers about their motivations and objectives and how they measure those objectives;
- with key advice on managing blogging resources, comments and content;
- and numerous links to further information and recommended reading for those who wish to take it further.
As part of the breakfast briefing, Brendan Hughes, eCommerce manager with FBD.ie and chair of the working group spoke about the need for businesses to start getting involved in social media, "We called this guide "Join the Conversation" because many companies may not even be aware that their customers are already talking about them online. Once upon a time your customers’ criticisms may not have spread beyond family and friends, but with the arrival of social media, the audience and reach has multiplied. These online conversations, good and bad, are happening. We’re encouraging businesses to join in so they can get involved in the conversations about themselves."
The Breakfast briefing at which the document was launched included experiences from the coalface of blogging with presentations from Michelle Daly, Communications Manager, Paddy Power Trader and Aedan Ryan, Director of Puddleducks.ie. Attendees included representatives from the banking sectors, to communications and public relations to start-ups to marketing companies and cultural and educational organisations.
Aedan Ryan, Director of Puddleducks.ie, an Irish company selling outdoor wear for kids of all ages, has been blogging for about a year now and explains their motivations for blogging, "Our business blog helps us to build and engage with our PuddleDucks customers. Not only do we tell our story of running the business but we also include our customers in the blog by giving them the opportunity to tell their own stories of their children out and about in their PuddleDucks gear."
Michelle Daly of Paddy Power Trader shared the experience of their team of bloggers, "Paddypowertrader.com was created in order to bring Financial Spread Betting to the masses in an accessible way. Trader education is also a top priority for us so that everyone can now trade on a level playing field on the global stock markets.
"Paddypowertrader.com blogs and tutorials also stand out as a way in which we go that extra mile for our clients. With interest from more and more retail investors, we offer unparalleled information and educational tools for prospective clients: for example, our daily market watch blog by real full time traders. This is one blog where you can follow the ups and downs of trading on a daily basis. "
This guide is the first in a series about business use of social media prepared by the IIA Social Media Working Group. This group comprises business people from a range of sectors who have seen the benefits their businesses have gained from social media and wish to share their experience and expertise. The guide was created collaboratively by the group using Wiki web applications. The group was also assisted by the Irish blogging and business communities through comments on the Wiki, blog comments, tweets and participation in a workshop last December.
"Join the Conversation: The Guide to Business Blogging" will be available to download for free for two weeks until Wednesday 6th May. From then on it will be available only to members of the Irish Internet Association.
At the start of 2009 we undertook a survey among Irish businesses that already have blogs. We asked them a number of questions to try and understand the objectives of their blogging activities, what results they were seeing and how much time and effort they put into managing their blogs.
We will be discussing the results in detail at the Business Blogging breakfast briefing on April 22nd, but in the meantime here are the high-level survey results:
This is written by Campbell Scott of IGOPeople.com. All comments, queries and case study suggestions welcomed via comments below. Thanks! – RS, IIA.
Our previous case study gave an excellent overview of some of the social media tools that are available to businesses, including blogs, Facebook, Twitter, Bebo, Youtube etc. This case study is based on observations about how O2 Ireland have embraced the use of social media, to get closer to their customers (and potential customers). This summary records some of the interactions with customers that have taken place, some of these on IGOpeople.
O2 were well aware that their brand, products and services, pricing etc. were all being talked about online by their customers. These discussions were taking place on blogs, discussion forums and social networks. Many people would have posted comments which were negative in tone, complaining about specific problems or the way they had been treated by O2 as a customer. For O2, the challenge was how to engage or join in the conversations taking place. Many of the comments in discussion forums are anonymous, or take place in a tone and context where O2’s response or involvement in the discussion may not be particularly welcome.
O2’s answer to this problem was to take the brave move of creating their own, open user discussion forum, where customers could ask questions and seek help, voice their opinion or complain. Registration was a requirement, to help O2 get in touch with members privately if required. This was a very positive move which was received well by O2 customers. As this was new territory for O2, they did demonstrate some early naivety, by correcting the content of some members posts, but their customer community was tolerant of this, as it was a new environment where everyone was learning.
Although the O2 Forum has developed from these early days and is now a popular and active community, O2 have extended the range of social media tools they use to reach customers, including Bebo, Twitter and now IGOpeople (links take you directly to the O2 profile page). We’re delighted to have O2 as part of IGOpeople, but everyone can learn from some of the specific conversations they have become involved in.
O2 have jumped straight into IGOpeople, posting regularly about items of interest to their customers – promoting shiny new phones and new product releases. This week, they offered customers the opportunity to direct any questions they may have to the Head of Customer Care – not something that is available to a consumer every day of the week!
However, the thing that is impressed me about O2, is the willingness to reach out to customers. There are a number of conversations where they acknowledge their shortcomings and state how they will fix things up, or recognise the need to make changes in the future. Their answers don’t always give you the answer you might demand, but they are there to listen and consistently discuss the issue, in a really honest and believable way – even if the answer isn’t quite what you want.
Here are some nice examples of the conversations they get involved in
The IIA are delighted to welcome Murray Consultants as a new member of the association. Murray Consultants are, as they write themselves on their website:
“an independent Irish owned public relations consultancy, specialising in corporate and public affairs, consumer public relations and event management.”
They have a broad range of clients in technology and telecommunications so they are a great fit for the IIA membership. In fact they are already getting busy, as one of their team is a member of the IIA Social Media Working Group.
The Irish Internet Association invites tenders from member companies to develop a cutting edge email marketing communications application. The IIA wish to develop their email marketing to reflect the needs of their membership and improve communications with them.
Currently the IIA publish regular Event Alerts to notify subscribers about upcoming events and a monthly Digital Digest which summarises members’ and industry news, vacancies, appointments and tenders. The IIA hopes to improve on this model to ensure timely and relevant communications with its subscribers.
All interested parties should contact Roseanne Smith, Membership, Marketing and Communications Manager at firstname.lastname@example.org for the full tender document.
Closing date for completed tenders is 21 July 2008.
Only tenders from IIA members will be considered. You can join the IIA in four easy steps.
The IIA’s monthly Digital Digest is now available online. Included in the Digest this month are details about
- the IIA’s upcoming table quiz,
- IIEA seeking submissions on Ireland’s Digital Future
- Comstat, statistics from Comreg’s Trend Unit
- The upcoming Irish eGovernment Awards eSymposium
- Tons of member news and offers, vacancies, appointments and resources
- And much more.
All members of the IIA who add press releases, tenders, vacancies or appointments to the extranet will see that information included in the next digest. The digest is received by over 4,500 subscribers. A number of members reported that they have already been contacted on foot of Monday’s publication and all it cost them was the time it took to upload their info. Featured advertising is also available so if you are interested in advertising opportunities contace me Roseanne at members at iia dot ie or skype me at clogher.