If you didn’t manage to make it to the event organised by the IIA User Experience Working Group on Tuesday never fear! Help is here!
After attending the event, Aoife Ní Chionnaith of Clickstream wrote a great post on their blog which basically pulls together what she considers the most important points that the speakers made on the day. She also includes plenty of links to where you can find more information.
Also you can access the presentations (or decks as I hear all the cool kids are calling them these days 🙂 ) in the IIA Resources section. These are currently openly available but will be available only to members next week.
If you also attended this event and blogged about it please let me know (leave a comment) or if you don’t have a blog but would like to write a post for this blog, please do – we LOVE guest bloggers 🙂
So the first company in our brand new feature “Feedback Friday” is Pressieport.ie who are also one of the newest members of the IIA. The idea with Feedback Friday is to allow members of the IIA to seek feedback on their site and in fact Fred from Pressieport.ie describes what he hopes to get from it himself:
Pressieport.ie launched in November 2007 and then re-launched in June 2008 on a brand new platform (you live, you learn). We focus on trying to provide our customers with a different and original range of products/gifts than might generally be available on the High Street in Ireland and we pride ourselves on our Customer Service and the fact that we deliver to your door overnight anywhere in Ireland. In addition to this we provide a gift-wrapping service and personalised greeting card service. We are constantly looking for and working on improvements, but being in the thick of it means that sometimes it can be difficult to have objective or detached opinions about different aspects of the site. It is for this reason that we would really welcome feedback and suggestions from fellow IIA members and readers of this blog whether it is negative or positive.
The site can be viewed at www.pressieport.ie. You can leave comments below or pingback from your own blog. And, if you don’t mind, a few pointers in order to make this a pleasant and constructive experience for all:
- We are looking for feedback on the site: on its navigation, usability, accessibility, design, optimisation and any other nuts and bolts aspects that you in your own specialised expert field might notice.
- Tell us what you like about the site, not neccesarily the service or goods Pressieport are offering.
- Tell us what you don’t like about the site and please try to express exactly what it is that irks you. “I don’t like the photographs.” is not as helpful as “I think photographs that give a better idea of the recommended usage of the product would be better.” (A hypothetical example :))
- Make sure you let us know where you blogged your contribution to Feedback Friday.
- Have a look at this wiki from Wikihow.com which I think sums feedback up generally.
- If you can ‘t say anything nicely maybe you should go for elocution/ creative writing lessons 🙂
Joshue O’Connor, a member of the IIA User Experience Working Group from the National Council for the Blind in Ireland, outlines what delegates can expect from the IIA User Experience Conference next Tuesday 25 November in the Burlington Hotel Dublin.
In business there are many confounding variables that face you. Internal and external pressures at every corner. If you sell products then you must have people who must decide to buy and use your products, the same for any services that you provide. The web has opened up new horizons of possibility but how do you really get it right? Trying to understand what makes your users tick is a full time job in itself and not exactly an exact science.
Therefore coming to the IIA User Experience Working Group’s annual conference on the theme of “Brand building, profitability and customer loyalty through better User Experience” will really help you. Meet with some practitioners who spend their time trying to understand the user experience. There are many diverse and experienced speakers at this event who will endeavour to share what they have learned as practitioners. You will come away from this event with, at the very least, the realisation that there is a lot to be learned when you consider the complexity of the very people you are trying to reach, and hopefully a trick or two that may help you to improve the quality of the services that you offer.
Click here to check out the progamme, speakers and register for this event. Readers of this blog can get 10% off by using the code “UEBlog” when prompted during registering. At €145.00 for non-members and €75.00 for IIA members it’s a bargain even without the discount. As they say in Irish may you enjoy and gain benefit from it!