- iD Mobile to cease operations in Ireland on 6 April, 2018 and all customers will be impacted – including phone, SIM-only and Mobile Broadband customers
- Customers will be contacted over the coming days, and will not be charged for mobile services between now and 6 April
- Switcher.ie urges iD Mobile customers to look for a new deal now, as service will stop completely on 6 April, and they may no longer be able to port their number.
Yesterday afternoon, iD Mobile announced that it is going into liquidation, and will cease all operations in Ireland from 6 April. iD has 40,000 customers in Ireland, and says it will contact them by “text, letter and email” over the coming days.
Call, text and data services will be provided to these customers free of charge for the next month, and anyone on a pre-pay plan can also continue to use their credit until this time. However, customers who have an outstanding balance on an equipment contract for a phone or mobile broadband device will need to continue to make payments until this balance is cleared.
iD Mobile offered a range of flexible plans, and allowed customers to keep their phone and service contracts separate, meaning customers didn’t continue paying a monthly charge for their handset once the value of the device was cleared. Although only a small number of providers – including Virgin Mobile – operate in this way, there are many that offer SIM-only plans, which could work for anyone who has this type of plan with iD and doesn’t want to enter a long contract with a new provider.
Any iD customer who doesn’t switch to a new provider before 6 April will be left without service and risks being unable to keep the same phone number going forward.
iD operated on the Three network, so customers who were happy with the coverage they got with iD will get similar from Three itself, or from other MVNOs operating on the Three network – Lycamobile, Tesco Mobile and Virgin Mobile.
Eoin Clarke, Managing Director of Switcher.ie, said: “iD provided a valuable, low-cost, service to its 40,000 customers, and it’s a real shame to see it shutting down operations here and leaving these customers without a provider.
“From commentary online, we know that what iD’s customers loved the most was the value-for-money they got from their plans. The good news is that there is so much choice on the mobile market at the moment, with SIM-only plans starting from as low as €10 per month, so there is definitely still value out there. We’ve also already seen eir offering a new plan exclusively for iD customers, and it’s possible other providers will follow suit.
“The important thing now is that these people act quickly to ensure they have time to find a new plan that works for them. On top of this, anyone who waits until after 6 April risks being left without service and unable to keep their number, so we would encourage people to switch before this date to ensure they’re not left without vital service.”
Customers can quickly and easily compare SIM-only mobile plans using Switcher.ie’s free comparison tool, available at: https://switcher.ie/mobiles/.
Switcher.ie’s tips on switching mobile plans
- Consider what’s most important to you, for example do you need an unlimited data plan, or do you mainly use your phone for calls and texts?
- Decide whether you need a handset included with the plan or not – remember, if you do opt for a plan with a phone included, your monthly cost will be much higher, as you’re paying off the phone month-by-month, as well as your usage.
- Once you’ve decided what kind of plan you want, you can either compare SIM-only deals on Switcher.ie and apply for your chosen plan online or over the phone, or you can visit a phone provider’s website or store to sign up for a deal including a phone.
- If you’re opting for a bill-pay deal, remember you’ll need to provide proof of identity, for example a valid passport or driving licence and a recent utility bill.
- Your new provider will handle the switch for you – including porting your number.
- On a practical basis, all that will happen when you change network is that you’ll see a new provider’s name on your phone, and on your bills. You may also experience slight differences in coverage, depending on who you switch from and to.
For further information please contact:
Maeve McLaughlin, Switcher.ie on 01 517 5922/087 133 2526 or email@example.com
Images for use are available on Flickr here.
Notes to editors
Further information is available on the iD website.
Customers can visit the Mobiles section of Switcher.ie for more information on providers and plans available.
Top SIM-only deals at the moment
Heavy phone users
- eir Mobile is offering iD customers a plan with unlimited calls, unlimited texts and 15GB of data for €10 per month for 12 months if the customer has eir broadband, or €15 per month if not.
- Existing Virgin Media customers can now get the Virgin Mobile Unlimited plan – that’s unlimited calls texts and data – for €12 per month for the first six months, and €25 thereafter, on a rolling 30-day contract. Non-Virgin Media customers can get this plan for €25 per month.
- Tesco Mobile’s Unlimited 20GB plan is also €25 per month, and comes with unlimited calls and texts, and 20GB of data.
- Lycamobile offers unlimited calls, texts and 15GB of data for €15 per month.
Lighter phone users
- eir Mobile’s SIM-only 100 1GB plan might work for lighter users – it comes with 100 minutes, unlimited texts and 1GB of data and costs €15 per month.
- Virgin Mobile’s 2GB plan comes with 250 texts, 250 minutes and 2GB of data. It costs €15 per month for non-Virgin Media customers, while Virgin Media customers pay €7 per month for the first six months.
Switcher.ie launched in January 2013, with the aim of offering consumers free, independent and impartial price comparison and switching services for gas, electricity, home broadband and digital television. Switcher.ie aims to make it easier for Irish households to compare prices, save money on their regular bills, get the best deals on offer and make their hard-earned money go that bit further. Switcher.ie is accredited by the Commission for Regulation of Utilities as an impartial, accurate and independent supplier of domestic energy price comparisons and is a member of Guaranteed Irish.
Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their location.
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