Acquirer Award reinforces expertise and strength in Customer Services
Acquirer Award win reinforces expertise and strength in AIB Merchant Services customer services.
AIB Merchant Services (AIBMS), the merchant acquiring joint venture, between Allied Irish Banks p.l.c. and First Data Corporation, has won the best Acquirer Award at the prestigious Merchant Payment Ecosystem (MPE) awards recently held in Berlin. AIBMS is one of Ireland’s largest providers of merchant card acceptance services with extensive operations in Ireland, the UK and throughout Continental Europe.
“AIB Merchant Services has managed to seamlessly combine a premium customer services with the most modern of technologies enabling customers and staff to interact and resolve issues quickly,” says Leon Dhaene, Chairman of the MPE (Guiding Hand) Awards. “The jury appreciated the fact that AIB Merchant Services demonstrates that, a winning combination must still always include direct contact with customer representatives, “Leon adds.
The Merchant Payment Ecosystem (MPE) awards recognise the 12 best performing companies in the industry.
David Courtney, General Manager of AIB Merchant Services commented: “Winning the award is a really proud moment for us. It recognises AIBMS as an outstanding player on the European stage and reinforces our expertise and commitment to service.To be recognised at a highly regarded industry event such as Merchant Payment Ecosystem is a significant win for AIB Merchant Services.”
The Acquirer Award was presented to AIBMS for its Premium Corporate Services, which were developed in direct response to regular customer surveys by AIBMS to understand what corporate customers expected from their Acquirer in order to support and drive business growth. Rolled out across Europe, the key to its success is the service delivered by dedicated teams supporting the day-to-day commercial and support needs of its corporate customers. AIBMS’s expertise both in the payments field and its thorough understanding of specific sectors were also key factors in securing the award.