The IIA in partnership with Irish Times Training are delighted to launch a brand new Diploma course in e-Commerce Management.
This Course covers everything you need to know to run a successful ecommerce business. Click here for more information.
Module 1: Planning your e-Commerce Customer Proposition
Lecturer: Ronan O’Brien of Zatori – The Costume Shop
Module 2: Business Planning
Lecturer: Fionan Dunne of CFO Services
Module 3: Effective Website Design
Lecturer: Gareth Dunlop of Fathom
Module 4: Driving Customer Traffic – PPC, SEO, Affiliate Marketing and E-Mail Marketing, Deals Management
Lecturer: Ronan O’Brien of Zatori
Module 5: Transaction Management
Lecturer: Bob Curran of Buy4Now
Module 6: eCommerce Customer Services: CRM – Relationships and Returns
Lecturer: Bob Curran of Buy4Now
Module 7: eCommerce Customer Services: Deliveries and Deadlines
Lecturer: Rory O’Connor of Scurri.com
Module 8: International e-Commerce: Translations & Transactions
Lecturer: Mark Rodgers of Cipherion Translations
Module 9: Metrics / Analytics
Lecturer : David Murphy of Amplify
Module 10: Content – Images and Copy
Lecturer: Fiona Ashe of FlasheForward Communications
Module 11: Mobile Commerce
Lecturer: Sian Gray, Mobile Marketing specialist (Nokia)
FREE Module : Breakfast Briefing Managing Customer Information: Your Legal Obligations as an eCommerce Manager from Gary Davies, Assistant Data Protection Commissioner
If you’ve got customer information on file you will need to know in what form and for how long you can store it. You will also need to know for what you may use it. You will need to be fully aware of your obligations as a retailer vis a vis Trading Standards etc.. This module is painful but necessary!
Commenting on the new requirements, the Commissioner stated “I am pleased that the Minister has introduced new legal requirements which recognise that the challenges to the maintenance of individual privacy are becoming increasingly complex in today’s electronic age. Individuals must be able to enjoy the benefits of new technology while at the same time remaining in control of their privacy. These new requirements give individuals new rights which my Office will enforce.
I particularly welcome the fact that the Minister has responded to public concern over data breach incidents by introducing strict requirements for service providers in this area with the ability for my Office to bring prosecutions where such requirements are not followed. I am also pleased that individuals can no longer be bothered on their mobile phones by direct marketers unless they have given their prior agreement.”
The main new requirements are:
- Compulsory notification of individuals and the Office of the Data Protection Commissioner in the case of data breaches
- More stringent requirements for user consent for the placing of “cookies” on electronic devices
- Stricter requirements for the sending of electronic marketing messages and the making of marketing phone calls
All telecommunications companies and internet service providers are now required to notify the Data Protection Commissioner of every data breach involving a subscriber. They are also required to notify customers in all cases where there is a risk their data may be accessed. Failure to do so can lead to prosecution by the Commissioner with a fine of up to €5,000 per instance. The Commissioner can also for the first time prosecute companies in this area for allowing a data breach with fines on indictment of up to €250,000.
Any company or website placing information, usually by way of what is known as a cookie, on user equipment (computer, smartphone etc) must provide appropriate information to the user and collect their consent except in limited circumstances where the cookie is strictly necessary for the provision of the service in question. In practice this means that websites placing cookies on user equipment that are not deleted when the user leaves their website must identify a means of obtaining user consent.
Electronic Marketing & Phonecalls
In a strengthening of the laws in this area, it is now an offence for any company or entity to phone a person on their mobile phone for a marketing purpose without having obtained their prior consent for such contact. The requirements now extend to all forms of marketing carried out by means of a publicly available electronic communications service – including, for example, the soliciting of support for charitable organisations or political parties.
Here in IIA HQ we are very excited about a new event on our calendar for 2011. For the first time ever we are running an Internet Expo! It’s the first trade exhbition for the internet industry in Ireland and we are delighted to be partnering with Ireland’s premier exhibition company Irish Services Ltd. on this project. They know a truck load about exhibitions and I, for one, have learned lots from them.
I’ve worked on our own stand on a number of occasions at conferences all over the country and it’s something that I have always enjoyed and at which we achieved great results whether it be new members, new newsletter subscribers, referrals for our members or event registrations. I’ve always attended these conferences with a specific aim in mind, not least of these being exposure at a grassroots level. Much of the time I spend answering industry related queries where I can or as mentioned I refer the visitor to a member who might be able to help them. Every time we’ve taken a stand at conferences like this we have usually invited members along to join us.
Trade shows and expos can be big business not least of all in the states and I found stacks of videos on YouTube offering advice to the sales and business development teams who look after the stand on the day. To summarize them very swiftly it seems to be important to
- make sure exhibiting fits with your marketing and sales plan and
- once that’s decided it is essential to have an pre-, during and post-exhibition plan,
- have definite goals and activities,
- measure the team’s success and
- follow up on leads and connections developed at the exhibition (and that should be the really easy bit for all you geeks with your email marketing, eh?).
Many of the videos I came across give ideas for attracting more traffic (free coffee or other treats, discount vouchers on business cards, demos etc.); some of them talk about the success killers and there’s even a sample from an Association of Events Organisers training video with Jack Dee sharing some of their 30 Trade Show Secrets (and I thought the sellout Rick Spleen in Lead Balloon was based on fiction. Apparently not…!) This video is well worth a watch whether you’ve already booked your place at our Internet Expo or are thinking about it. And it’s funny too! You’ll also find other tips and tricks in the How To Secion of their Facetime website.
The video below is simple but I think this chap, Sam Manfer, sums up the experience of taking care of business at your company stand with five tips to make the most of your investment in an exhibition stand.
If you think you’d like to discuss the idea of exhibiting at this cool event get in touch with Roseanne or Vicki in the IIA offices today at 01 5424154 or email@example.com
Data Protection Commissioner launches his Annual Report for 2010 including special investigation on insurance data
Insurance Link Claims Database
The Commissioner is publishing the findings of the most wide ranging investigation yet undertaken by his Office of a database of personal data kept by the insurance sector known as Insurance Link. This is a shared claims database that allows member organisations to share and cross-reference their insurance claims data. At the time of the investigation it contained details of almost two and a half million claims. The investigation identified a major lack of transparency with regard to Insurance Link and that far too many individuals in insurance companies and other entities had access to the database with little or no oversight of that access. Some serious incidents of inappropriate access were identified and are listed in the report.
Data Security Breaches
The Commissioner reports on his publication of a data security breach Code of Practice. This was one of the recommendations of a Working Group set up by the previous Minister for Justice, Equality and Law Reform which also recommended a strengthening of our data protection laws to provide for penalties for serious breaches. The Code focuses on informing the people affected by security breaches so that they can take appropriate measures to protect themselves. It alsoencourages organisations to voluntarily report incidents to the Commissioner’s Office. 410 data security breach incidents were reported to the Office in 2010, a 350% increase on the number of reports received in the previous 12 months (there were 119 reports in 2009). This large increase in reporting is a consequence of the more exacting demands of the Code of Practice. The Commissioner reports on serious data security breach incidents that occurred in 2010 involving the GAA and SelfCatering.ie (see pages 77 and 79 of the Report). The report also includes details of an ongoing investigation of a breach affecting personal data held by the Department of Social Protection.
Data Sharing in the Public Sector
The Commissioner is publishing a set of guidelines for public sector agencies that wish to share personal data in the public interest – for example, to prevent tax evasion and other types of fraud. Transparency and proportionality are the key guiding principles. The sharing should be explicitly provided for by law. The public sector customer should know what personal data may be shared. The extent of sharing should be limited to what is necessary to achieve the public interest objective. The disclosed data should benefit from a high level of security and be securely destroyed when no longer needed.
The deployment and use of CCTV continues to give rise to complaints from members of the public. Investigations regarding the use of CCTV systems in schools, workplaces and in a small village, Culfadda in Sligo are detailed.
The report outlines concerns which arose following audits of charities. The report also provides information on positive engagements with the National Board for Safeguarding Children and the Catholic Church, the HSE in relation to its child welfare work in Limerick City and the Irish Council for General Practitioners.
The Commissioner’s report includes case studies of a number of investigations including:
· Prosecution of Ice Communications Ltd. for failing to comply with legal notices;
· Prosecution of three companies (Free Spirit Hair & Beauty Salon Ltd, Crunch Fitness Ltd and The Black Dog Communications Ltd) for sending marketing text messages;
- Prosecution of Fairco Ltd and Pure Telecom for calling numbers listed on the NDD opt-out register;
- Prosecution of Tesco for email marketing;
- Prosecution of UPC for offences related to unsolicited marketing phone calls;
- Deployment of biometric systems by commercial service providers and schools;
- Use of vehicle tracking systems
- Disclosure of previous defence force career information by the Defence Forces
- Disclosure of personal data by a housing association to a debt collection agent.
Note: The Annual Report is available for download in PDF format from the Data Protection Commissioner’s website: www.dataprotection.ie
Hi I’m Sinéad, the newest member of the RedFly Marketing team. I’m really excited about starting work with RedFly, as I have been searching for an innovative Irish company like RedFly for a long time. This blog post is just a little way for me to introduce myself to our readers.
You can read the rest of Sinéad’s introduction here.
While I was on leave* the IIA Online Marketing Working Group produced a series of guides to Online Marketing and they are well worth a look for the both the new business owner and the seasoned marketer. The guides are easy to read and to the point and I, for one, have a little refresher course planned.
Here’s a listing of what’s on offer from the Online Marketing Working Group:
- Content is Still King
This article provides you with the fundamental guidelines for writing for the web, enabling you to take control of your company’s online content and communicate your brand more effectively.
- Digital Marketing Strategy & Planning
A framework to help align and structure your digital marketing strategy and planning.
- Tips for eNewsletter Content
A guide to creating and writing great email newsletters.
- Tips for Video Content
How to create compelling & successful videos as part of your digital marketing strategy.
- Web Content Inverted Pyramid
Guidelines for writing for the web.
Check them out now in the Resources section of the IIA website. These resources are member only: if you would like to join and get immediate access to these resources please do!
If you find however that you are the type of learner who needs instruction an upcoming IIA event might be just the ticket for you. On 3 December the IIA in association with Irish Times Training are running Twitter and Facebook for Business. This day long seminar will help you learn how to build the visibility, reputation and profits of your business online using Facebook and Twitter. This seminar takes an in-depth look at case studies of Irish and global businesses using Facebook and Twitter effectively to enhance customer service, attract more business and boost bottom line profits. This seminar is being delivered by Krishna De who regularly shares Facebook tips on her blog.
*By the way I am full time again since Monday so don’t be a stranger!
Have I ever mentioned to you that I love my job here in the IIA? One of the things that I love about it is that I often get to some great events. We recently sponsored IIA Member Company Meetingbooker.com’s Hotel Website Marketing Conference and I would definitely count this as among the best that I attended this year. The speakers were all good and varied but mostly I thought it was very clear that they had done their research about the audience and were aware of the issues and processes effecting the hotel industry’s day to day work.
I live tweeted the event and hope that I shared some of the nuggets. However MeetingsBooker.com have made the slides not only from this conference but their other conferences in 2009 available via Slideshare.
This month’s Digital Digest went out this week. It’s just under a year now since we’ve been using the Newsweaver system and we are really happy with it. It was especially useful while we were organising Congress as we had different groups involved in different ways: speakers, shortlistees, demonstrators and, of course, delegates. It really helped smooth some of the processes of communicating important information about Congress.
So it is with dismay that I read in my Campaign Monitor ezine (and about 2 seconds later in an email from IIA Member Pixel Design – thank you very much!) that Microsoft are planning to go ahead with their plan to use “the crippled Word rendering engine to display HTML emails in Outlook 2010” as Campaign Monitor and The Email Standards Project put it.
I think Microsoft are doing lots of great things and I love and use some of their products regularly and happily. But I also love my ezines. I’ve been writing ezines for about eight years now and trying to keep up to speed on what works and what doesn’t in email. I know that many of the beautiful email newsletters that we see today came about from painstaking developing and care for cross platform/ browser/ email client compatibility. Email marketing can be really effective but it has to be able to relate visually to everything else a company produces online. It must reinforce that relationship so that even if a subscriber signed up on your site a week, a month or more previously, they will instantly recognise your brand and style in their inbox no matter what email client they use. You can read another interesting perspective on this issue on Long Zheng’s Blog who points out that while Outlook 2010 may have problems there are other email clients that are equally questionable when it comes to HTML rendering. If you do any sort of communication with your clients via email you should care about this issue and if you use Twitter you should add your voice to the campaign at fixoutlook.org
And if you aren’t emailing your clients em… right. I don’t know what to say to you. Try this for starters maybe?
Wednedsay 22nd April, Dublin – The Irish Internet Association (IIA) launched "Join the Conversation: The Guide to Blogging for Business" at a breakfast briefing in Dublin on April 22nd 2009.
This essential guide for Irish businesses is available to download from the Resources section of the IIA website from April 22nd 2009.
It includes sections
- explaining the fundamentals of blogging;
- investigating why businesses are adding blogging to their communications and marketing strategies;
- analysing the results from a survey of Irish business bloggers about their motivations and objectives and how they measure those objectives;
- with key advice on managing blogging resources, comments and content;
- and numerous links to further information and recommended reading for those who wish to take it further.
As part of the breakfast briefing, Brendan Hughes, eCommerce manager with FBD.ie and chair of the working group spoke about the need for businesses to start getting involved in social media, "We called this guide "Join the Conversation" because many companies may not even be aware that their customers are already talking about them online. Once upon a time your customers’ criticisms may not have spread beyond family and friends, but with the arrival of social media, the audience and reach has multiplied. These online conversations, good and bad, are happening. We’re encouraging businesses to join in so they can get involved in the conversations about themselves."
The Breakfast briefing at which the document was launched included experiences from the coalface of blogging with presentations from Michelle Daly, Communications Manager, Paddy Power Trader and Aedan Ryan, Director of Puddleducks.ie. Attendees included representatives from the banking sectors, to communications and public relations to start-ups to marketing companies and cultural and educational organisations.
Aedan Ryan, Director of Puddleducks.ie, an Irish company selling outdoor wear for kids of all ages, has been blogging for about a year now and explains their motivations for blogging, "Our business blog helps us to build and engage with our PuddleDucks customers. Not only do we tell our story of running the business but we also include our customers in the blog by giving them the opportunity to tell their own stories of their children out and about in their PuddleDucks gear."
Michelle Daly of Paddy Power Trader shared the experience of their team of bloggers, "Paddypowertrader.com was created in order to bring Financial Spread Betting to the masses in an accessible way. Trader education is also a top priority for us so that everyone can now trade on a level playing field on the global stock markets.
"Paddypowertrader.com blogs and tutorials also stand out as a way in which we go that extra mile for our clients. With interest from more and more retail investors, we offer unparalleled information and educational tools for prospective clients: for example, our daily market watch blog by real full time traders. This is one blog where you can follow the ups and downs of trading on a daily basis. "
This guide is the first in a series about business use of social media prepared by the IIA Social Media Working Group. This group comprises business people from a range of sectors who have seen the benefits their businesses have gained from social media and wish to share their experience and expertise. The guide was created collaboratively by the group using Wiki web applications. The group was also assisted by the Irish blogging and business communities through comments on the Wiki, blog comments, tweets and participation in a workshop last December.
"Join the Conversation: The Guide to Business Blogging" will be available to download for free for two weeks until Wednesday 6th May. From then on it will be available only to members of the Irish Internet Association.
This week’s case study has been written by Joy Redmond, CEO of Flexitimers.
Karina Heavey is no ordinary marketer but a marketer who has recently harnessed social media to affect change and create a community of pro-active people not content to sit back and wait for the recession to go away.
In August 2008, Karina formed the 121 Business Network Ireland group on LinkedIn in response to her dissatisfaction with the business networks available at the time, having identified that there wasn’t an appropriate group focussing exclusively for members based in Ireland.
She didn’t actively promote or push the group until a turning point came in January 2009 when she was made redundant from a senior marketing position in SPSS. Although a highly competent and experienced marketing professional with a Masters from UCD, Karina prior to this had no online social media expertise or experience.
She felt there was both an opportunity to learn while giving something back and believed that if she brought people together, opportunities would arise for all. Soon she extended the brand to marketing with the intention of creating a community of people with an interest in marketing. Believing that the marketing associations valued the speakers at their events more than their individual members, Karina wanted her network to value and reward its members.
First on her to-do list was to proactively build the group membership on LinkedIn. To achieve this, she joined 50 marketing groups on LinkedIn, filtered the members by region (Ireland) and keyword (marketing) and arrived at a list of 600 prospects. Again her marketing know-how allowed her to write a compelling personal invitation that resulted in 350 registrations within one week. Karina personally approves every request for membership to ensure the group ethos is not diluted.
Knowing the difficulty in engaging discussion and networking online and the importance and power of personal relationships; the next task was to organise monthly face-to-face meet-ups where members could informally build relationships (not pitch), have fun and feel valued.
Her experience of event management came into play and after researching several city centre hotels, the Mint Bar in the Weston Hotel was chosen as the preferred venue for two reasons -its central location and their promise to provide a space free of charge every first Wednesday of the month. Again her marketing training taught her that consistency was key and so the “First Wednesday” club began. There were 25 attendees the first night in February and numbers have doubled month on month since with the same people returning and bringing more people and spreading the word.
The First Wednesday club is also marketed via her website/blog which provides interviews with marketers, round-ups of the First Wednesday club and competitions to encourage more interaction both online and offline. One interesting application merging both online and offline activity is the video reel of corporate logos representing the attendees of the First Wednesday Club.
Karina then created a Facebook page to extend the group’s reach where visitors are met with a Welcome video and members receive a welcome email that sets the rules, expectations and protocol for the group. There is a space entitled ‘Opportunities Exchange’ where members can promote/trade opportunities, jobs and business deals with the effect of minimising spam on the discussion board.
Karina is not content to limit the network to Dublin and has set up regional managers in Cork and in Limerick. The 121 Cork Network is going to launch that regions ‘First Wednesday Club’ next month and she’s seeing her memberships growing in Sligo, Kildare and Mayo.
A sense of fun and achievement, continuously improving and progressing an idea through its ongoing successful destinations while facilitating important social and business communications is what Karina perceives to be the key benefit of all this social media activity.
Karina herself has been rewarded for her efforts and has proactively raised her profile with an RTE interview live from bizcamp, a podcast interview on The Persuaders and a feature in The Sunday Tribune. What’s more, she has created her own opportunity by being recently hired as Digital Campaign Manager with IIA Member Company TradeDoubler, no easy feat for a marketer with little or no digital expertise less than six months ago and in an extremely difficult economy.
Karina has become a role model and inspiration to many and like her 121Marketing Network, proves that there are still opportunities out there and with positive drive and enthusiasm success still awaits those who create their own luck.