The European Commission has launched an on-line benchmarking study to assess the quality of key e-government services in Europe. The study, called Top of the Web, aims to evaluate 20 public e-services for citizens and businesses that are available in the 15 EU member states, along with Iceland and Norway. The citizen services that are being assessed include those related to income tax, job seeking, social security, and personal documents and certificates; while the business e-services under scrutiny include VAT and tax matters, company registration, and public procurement. The results of the benchmarking study will be posted on the Top of the Web site, www.topoftheweb.net . The study will be repeated in 2004. Source: Electric News www.enn.ie . Subscribe at firstname.lastname@example.org .