This is a guest post from Ann Donnelly of O’Mahony Donnelly E-Business Development who are IIA Members based in Clonakilty, Co. Cork
This week there was a big buzz online about an article posted on Tech Crunch “The Time Has Come To Regulate Search Engine Marketing And SEO”. In the opinion of the anonymous guest author: “Due to Google’s dominance — and the fact that it controls such an enormous amount of consumer behavior through paid and organic search listings – the company in essence governs commerce on the web.” This is a topic that has come up time and again over the past few years in webmaster forums and search industry conferences, but in many cases the complaint comes from those that are looking for short cuts to get results through search engines or those that are focusing on one aspect of online marketing success instead of developing a full, well rounded online marketing plan.
A small number of these people are using techniques that some would consider unethical to promote their own websites, or are using these techniques to provide such services to others. Some are using ethical techniques, but using dishonest or hard sell marketing to promote their services. This sort of behaviour happens across all industries (we all trust used car salesmen, right?), but in our industry the consumer is particularly vulnerable, as he often feels he doesn’t have the technical knowledge and doesn’t listen to his own common sense – and there is such an enormous amount of bad advice out there.
It may sound harsh, but those people that have knowingly chosen these methods will probably laugh at what I am saying here and will continue in the same manner, full throttle, and may get very rich from it. On the other hand, I have met a number of people in the industry that honestly feel that these are legitimate methods and don’t see that they are limiting the type of results they will get from their businesses. Why do I care about these people? Their behaviour causes consumers to distrust the industry as a whole. A customer that has had a bad experience shopping online will avoid shopping online again. A business that has gotten poor results with their website because the web developer they chose was inexperienced, will just feel that online marketing won’t work at all for them.
There are also a large number of young men and women, as well as those recently made redundant, that are starting up their own businesses and are looking to those of us already established in the industry for guidance on the way to go with this.
It’s up to each business owner to decide what sort of methods he will use. Do you want to sign on a large number of customers that will use your services once or over a short period of time or do you want to develop longer term relationships built on old fashioned, good service and hard work?
If you choose the first method and are tricking people into signing up for your services, not providing good value and are not getting results for your customers the bad news will get around quickly enough and you may end up out of business. This is especially true with so many people using social networking web sites. News of bad service travels much faster than good reviews.
Are you providing the best products and services? If not, are you providing better value for what you do? Do your customers fully understand what they are getting for their money? Take a look at your business and see if you can develop a business model that’s good for your customers as well as for yourself.
Let’s go back to “Big, Bad Google”. They state on their Corporate Overview page: “Google’s mission is to organize the world’s information and make it universally accessible and useful.” They do this by providing “an easy-to-use free service that usually returns relevant results in a fraction of a second.” Looking just at the search side of Google’s businesses the changes they have made over the years have all focused on returning “relevant results” not because they are really nice guys, but because that is what makes people come back to use the Google search engine again and again. Focusing on this has brought about the “dominance” that is resented by their competitors and search marketing professionals that are looking for short cuts to success.
This resentment is even stronger now that Google AdWords have brought financial success as well. Google has made their products and services easy to use, with full documentation and helpful videos. They now have staff speaking at most industry conferences and using social networking tools to more fully communicate and assist users of all of their products.
This shows the importance of setting the right mission statement for your business and, once you have done this, maintaining your focus on that mission to bring best results for your business. What do you want to achieve in your business? Are you looking to just make a living or are you looking for greater satisfaction in helping others achieve their business goals; or do you need to be the best (in number of sales, awards, publicity)? Are you looking to build up your business to a point where you can sell it on to another bigger business? Your goals are going to be based on the type of products/services as well as what your personal needs are. I am not judging any of these goals, just saying that it’s important to define them and remain focused.
By developing the best mix of products and services with the right pricing structure you then have a business that is financially viable and, hopefully, lucrative with a base of happy, loyal customers (as well as happy, loyal suppliers) that are with you for the long term and referring you to their friends and colleagues – working with you to build a successful business that is around for the long term. Just have a look at “10 Things Google Has Found to Be True”.
Her business O’Mahony Donnelly E-Business Development specialises in Search Engine Placement &
Offering a full line of Online Marketing Services:
– Web Design & Development
– Shopping Carts & Payment Processing
– Search Engine Placement
– Email Marketing
– AdWords Campaign Management
– Social Networking (Blogs, Forums, etc.)
– Online Customer Service